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A Hillrom service technician works on a Connex® Vital Signs Monitor in a hospital room. A Centrella® Smart+ Bed is also visible.

SmartCare™ Services

Patient Monitors & Diagnostic Cardiology

Explore our service plans for patient monitors and diagnostic cardiology solutions.

Protect your patients with proactive service solutions

For fewer interruptions, better patient care and peace of mind

Explore our service offerings

SmartCare™ Prevention

  • Includes preventive maintenance done on site or at the Hillrom Service Center*

SmartCare™ Response

  • Includes repairs done on site or at the Hillrom Service Center*

SmartCare™ Complete

  • Includes preventive maintenance and repairs done at the Hillrom Service Center*

*Not all products can be repaired on site. In the event a repair cannot be completed on site, a loaner or exchange device will be available.

A clinician prepares to take a patient’s temperature using a Spot 4400 Vital Signs Device
  Standard Warranty Prevention Response Complete
Factory repair service  
Software updates     * ✓*
Remote technical support  
Factory repair turnaround     5 days 5 days
OEM replacement parts  
Loaner coverage
(repair only)
Free shipping
Priority phone support    
Preventive maintenance
(annual calibration)
On-Site Repair Service *  
*Only applicable for the Xscribe systems