Voalte Platform Server 3.7.9.1 implements a code change to improve IRIS performance in processing available user assignments at login. Available features in the previous 3.7 releases are still available in this release.
Voalte Platform Server 3.7.9.1 is available starting on 09/02/2020. Please reach out to your Voalte representative for more information.
Voalte Platform Server 3.7 is supported on Internet Explorer (version 11) and Google Chrome.
Voalte Platform Server 3.7 introduces many other new features and fixes several known bugs, which are listed below. For descriptions of the features, please reach out to your Voalte representative.
There are currently no known anomalies.
New anomalies.
| Key | Release Note Summary | Known Workarounds |
|---|---|---|
| MSG-2941 | Using a {/#/x-callback-url/login?voalteSessionToken=} bookmarked link on a logged in Messenger will result in a broken login screen. | None. |
| MSG-2940 | Using a {/#/x-callback-url/login?voalteSessionToken=} link can allow a user to be automatically signed back in by refreshing the page. | None. |
| MSG-2911 | An error message will be received if a user refreshes the page after creating and sending a message to a 5+ person chat. | Do not refresh the browser for Voalte Messenger. |
| MSG-2767 | Manual patient assignments are not over-written by EHR assignments. | Minimize the number of users who are using both manual and EHR assignments for patients. |
| MSG-2691 | [Race Condition] Voalte Messenger Chat is not displaying the names or pictures of users when changing the current chat view several times while refreshing the page. | Refresh the page or log out and back in. |
| MSG-2656 | [IE 11 on Windows 10] The text cursor is not positioned on a new line upon accessing a conversation and the auto-added patient information feature is on. | Move cursor to end of text. |
| MSG-2641 | Voalte Messenger remains stuck in reconnection if the computer has no access to "cdn.segment.com". | Segment is a tool used for analytics. Please ensure traffic is not blocked. |
| MSG-2610 | The ringtone is not played for every message received if multiple messages are received in quick succession | Avoid sending many messages in quick succession. |
| MSG-2606 | The user's Title is not displayed upon accessing the user profile section from a conversation | View the user's Title by searching for them under the 'Browse' tab. |
| MSG-2599 | The user's pill is displaying a loading spinner when accessing a Group Profile with more than 1300 recipients. | None. Close the Group Profile. |
| MSG-2597 | Loading spinner is displayed over the credentials fields, when trying to login while the server is busy. | None. |
| MSG-2591 | The Role Extension and Role DID are not displayed for the self user's own Role Profile. | None. |
| MSG-2586 | The "Unable to get property 'username' of undefined or null reference" error is displayed if "10405 Already Logged in" is received on the log-in screen. | None. |
| MSG-2585 | "Unknown error" message is displayed on the "Log-in screen" if one of the "10400, 10402, 10503, 11410, 11411 or 11412" error messages are received. | Retry the login. Report the error to Voalte if not able to get past the error. |
| MSG-2579 | Messenger is not loaded properly and the user taken to the log in screen if a failover or IRIS restart occurs while refreshing the page. | Reload the page after the server recovers. |
| MSG-2571 | User is unable to add/remove other users to/from Favorites after previously attempting to favorite a deactivated user from conversation history. | Refresh the browser. |
| MSG-2567 | Status and directory updates received while being disconnected for a long period of time (around 1 hour) won't be reflected when reconnected. | Navigate away from the directory screen and back, or refresh your browser. |
| MSG-2564 | The app occasionally gets stuck in Shift Overview, after editing the Shift Assignment. | Force close, and relaunch application. |
| MSG-2562 | The "Only one window/tab may be open..." error message might be displayed if opening another MSG instance in the same browser - no tone is played. | Don't switch back to the initial MSG instance before the new instance is fully loaded. |
| MSG-2556 | [Chrome] The priority tone is played only once if the user is logged out due to inactivity session timeout, last log-in wins, etc | None. |
| MSG-2446 | Favorite star is not displayed anymore alongside the Favorited Team after the Team name is changed from Voalte Admin. | Navigate out of the current display and back in. |
| MSG-2418 | Voalte Messsenger remains in infinite loading after double clicking the Login button while the same user is logged in on other device. | Close and reopen the browser. |
| MSG-2415 | Favorite star appears not selected in a User Profile after that user logs into a unit currently in view. Error message displays when clicking the star. | Navigate away and back to the User Profile or refresh the browser. |
| MSG-2407 | User is dropped into Home view after being bumped from an exclusive role/unit while viewing that unit. | Navigate back to unit. |
| MSG-2375 | The app gets stuck in "Reconnection" mode, if connectivity is lost and regained while logging in with Single Sign-On | Force quit the app, then restart it, and log in via Single Sign-On again. |
| MSG-2295 | The updated status and presence of a user inside a collapsed role cell is reverted to the original values if performing then cancelling a search. | Leave the collapsed role cell and return to it. |
| MSG-2252 | User can't return to the Location selector, if the page is refreshed after showing the "Confirm Bump" pop-up | Avoid refreshing the page when the "Confirm Bump" popup is being shown. |
| MSG-2249 | Opening views with a large number of users takes several seconds in Internet Explorer. | Please wait up to ~10 seconds for the large directory to load. |
| MSG-2221 | The "Room" Pill is not dynamically updated on My Profile / User Profile / Role Profile when a Patient is Admitted | Force quit the application and reload the page. |
| MSG-2218 | The user is redirected from a Profile screen to the Slide Intro screen after the user deletes all conversations | Delete conversations individually. |
| MSG-2179 | The Favorites "star" is not displayed for a Unit in "view by" Rooms mode | View Favorites in a different mode. |
| MSG-2146 | If a transferred Patient is accessed from Search, the user is taken to the previous location and the Patient will still be displayed temporarily | None. |
| MSG-2124 | User is taken to the Landing Spot instead of the shift overview screen after choosing to "Proceed with no role" if they select only a hospital exclusive role that is assigned to another user. | Open your profile to view your assignments and perform a shift edit to add an assignment if necessary. |
| MSG-2112 | When a patient is discharged/bumped/moved, then readmitted into the same Room, the Room is not updated with their name | None. |
| MSG-2084 | The user is taken to the log-in screen if the page is refreshed while having no connectivity | Refresh the screen and then re-click on the "log-in" button. |
| MSG-2067 | [IE] Refreshing Voalte Messenger can take up to 10 seconds. | None. |
| MSG-2058 | Clicking on another user in a group message profile does not open the user profile. | Search for the user and click to open user profile. |
| MSG-1965 | Voalte Messenger will stay in shift overview for two seconds after clicking Done. | None. |
| MSG-1946 | An error occurs when the user refreshes the page while inside a Conversation | Wait 10 seconds until the error gets dismissed. |
| MSG-1871 | Unable to access My Profile screen from Group Messaging mode | Navigate away from the screen, then re-open My Profile. |
| MSG-1846 | A photo message might remain stuck in "image loading spinner" if a conversation is opened while having no network connectivity. | Refresh the page. |
| MSG-1556 | User is able to cancel the Search Mode without clicking the 'Cancel Button' | This only happens if the user deletes the search characters. When done adjusting the search entry initiate the search again. |
| MSG-1405 | A bulk selection option is not available to select all rooms. | Select the bulk selector next to each room. |
| MSG-1252 | The application won't automatically recover from a "server busy" state after the server recovers. | Refresh the browser. |
| MSG-1218 | No tooltip is displayed when hovering over an exclusive hospital based role cell displayed in a unit. | Open the profile to see all information. |
| ADM-1772 | Voalte Admin is not functional if the computer does not have access to "cdn.segment.com". | Ensure the computer has access to "cdn.segment.com". |
| ADM-1771 | Admin may load slowly for certain pages. | None. |
| ADM-1736 | The default ringtone sounds are not played when clicking the play button after being reset to defaults after disabling the override_mute_switch parameter - the ringtones previously changed to something other than the defaults. | Refresh the browser. |
| ADM-1696 | "An unknown error has occurred" pop-up is displayed if trying to add a new extension range while having no Ethernet Connectivity (http timeout) | None. |
| ADM-1695 | A non user-friendly "- 1 -" error is displayed when navigating / creating a location in Admin and http timeout occurs. | Refresh the page when have Ethernet connection. |
| ADM-1678 | Admin will display the incorrect error message when attempting to log in without internet connectivity. | None. |
| ADM-1578 | The password field when editing a user will be populated after saving a new password and re-accessing user editor. | Clear out password field if no further changes to the password are needed. |
| ADM-1558 | "An error occurred creating the role/group. Please try again!" error is received when trying to create a role that already exists in the system. | Error should indicate that role already exists. |
| ADM-1519 | [IE11] Dashboard tab may lose functionality after adding a mobile number to several users from "No Mobile Number" report. | Click on another tab and then click on "Dashboard" tab. |
| ADM-1437 | The color of the mandatory field indicator placed on Details tab is not changing to red when several mandatory fields are empty. | Refer to Admin manual for list of mandatory fields. |
| ADM-1435 | [IE11] "Details" and "Roles" tabs may be displayed empty when bulk inspecting users. | Use single inspector instead of bulk. |
| ADM-1368 | The export progress bar may update incorrectly for small or medium exports. | None. |
| ADM-1335 | The mobile number is not successfully saved if dismissing the confirmation dialog using the Esc key. | Click "Close" to ensure mobile number is saved. |
| ADM-1214 | Import progress bar is displaying incorrect information after importing a file containing an invalid GUID and/or duplicate location. | None. |
| ADM-1160 | "Users" page might get stuck up to ~40 seconds when browsing between pages while set to display up to 200 results per page. | Use Chrome. If you must use IE 11, set it to display 25 results per page. The pages show slower with each step up above 25 when running on IE 11. |
| ADM-1112 | The "Units & Rooms" page gets stuck in infinite loading after trying to delete a unit, which cannot be deleted. | Reload page. |
| ADM-985 | Error Message is not received when saving a non-Voalte One user account with DID and without a Voalte extension. | None. |
