Voalte One 3.7 offers exciting new features that further the electronic health record (EHR) integration experience. You can link patient listings to third-party applications so you can quickly get more patient information, view EHR roles within Voalte One, and create group messages with patient-centric titles. Voalte One 3.7 also introduces single sign-on (SSO) support for a smoother experience when starting your shift.
Most features require upgrading to Voalte Platform Server 3.7. Voalte One is available starting 08/4/20. Please reach out to your Voalte representative for more information.
The minimum operating system for Voalte One 3.7 varies by device. Please refer to the Android Voalte One validations support article for specifics regarding each device.
Voalte One 3.7 introduces many other new features and fixes several known bugs, which are listed below. For descriptions of the features, please reach out to your Voalte representative.
| Key | Release Note Summary |
|---|---|
| ADR-8273 | Client has device passcode and Override_pin is changed during users session and app is force closed and reopened, pin lock will be overridden |
| ADR-8096 | When on the alert history screen and the new alert banner is disabled, the alert will vibrate but no sound is played. |
| ADR-7762 | App crashes when trying to access a role collapsed cell from Search while also having the Group Message option activated and in a role with Executive Messaging privileges. |
| ADR-7744 | [Nougat and up] Incoming call screen is not shown while viewing Native Lockscreen or Native PIN screen. |
| ADR-7684 | When using new_alert_banner setting and override do not disturb, the device will not vibrate (but will play a sound) when receiving an alarm while in do not disturb mode. |
| ADR-7671 | [New Alert Banner] If a user has responds to an alarm, has a second alarm not responded to, and then taps on a different type of notification, the alarm that has not been responded to will show a notification again. |
| ADR-7659 | App may crash if a user is navigating in the application while he or she is forced logged out using Voalte Admin. |
| ADR-7595 | A user may receive multiple calls from the same user if the screen is rotated while in multi-window view. |
New Anomalies.
There are currently no known anomalies.
| Key | Release Note Summary | Known Workarounds |
|---|---|---|
| ADR-8274 | Override DND settings are retained when switching to a server that does not have the functionality. | None. |
| ADR-7770 | A user may receive multiple calls from the same user if the screen is rotated while in multi-window view. | Block landscape mode using the MDM if possible. |
| ADR-7655 | When on a call and answering an incoming call, if the first caller hangs up at the same time, the app will crash. | Allow the first caller to hang up prior to answering the incoming call. |
| ADR-7522 | [New Alert Banner] If a user responds to an alarm using accept & call while there already is an incoming call, no action will be performed. | Decline the incoming call and then respond to the alert with accept & call. |
| ADR-7470 | Conversation is scrolled up to the earliest message displayed when the user pinches to change the text size. | Scroll back down to the bottom to see most recent message. |
| ADR-7328 | User gets stuck with a never-ending loading spinner icon on the login screen | Use the Android hardware back button to go back, then force-quit & reload the app. |
| ADR-7326 | When adding a second Patient to a room where one was already assigned to the User, both of them might be displayed in My Patients | Refresh the screen, or exit the screen, and revisit it. |
| ADR-7318 | When deleting recipients from a new group text conversation, the wrong recipients get deleted | Cancel the creation of the group text thread, and recreate it using the correct recipients. |
| ADR-7280 | When restarting the app after receiving an "Operation Timeout" error, the Contacts and Quick Messages lists appear empty, and Settings appear reset to default values | Back out of the current screen, then revisit it - the screen content will populate, and settings will update. |
| ADR-7278 | When responding to an alarm with a call, while the role bumping popup is displayed in Shift Edit, the call will not be automatically performed | Finish editing the shift assignment process, then find the alarm listed in the Alarms screen, then initiate the call again. |
| ADR-7272 | The hold button does not remain active if the User places the call on hold then taps the Cancel button on the transfer box | None. |
| ADR-7258 | The Advanced Messaging pop-up remains displayed (even though Group Message is no longer active) | Manually dismiss the Advanced Messaging popup. |
| ADR-7205 | User cannot resume the app via Recent Apps after responding to all alarms / dismissing the Active Events for alarms received | Relaunch/resume the app via its icon from the device home screen, or app tray. |
| ADR-7159 | If the person you are calling answers and hangs up while you are calling them and lose connectivity during the outgoing call, your phone might still play the ringing tone. | Force close and relaunch the application. |
| ADR-7091 | If the user denies the Ignore Battery Optimization permission request, the pop-up is displayed again at every launch/resume of the application. | Manually tap the 'Back' button to get back to the application. |
| ADR-7087 | The Battery Optimization screen is displayed at every launch / resume of the application | Manually tap the Android 'Back' button to get back to the application. |
| ADR-7030 | [MC40 and TC51] First part of the missed call tone is cut off and the entire time might be inaudible if a short tone is set. | Selecting a longer tone for the missed call notification in Voalte Admin. |
| ADR-7012 | The group message has Replies Permitted enabled when composing one to 31 or more recipients after previously cancelling at the Compose step to add more to the group that already had 30. The message will not successfully send. | Set Replies Permitted to disabled before sending the message. |
| ADR-7010 | When placing a call, the caller's screen changes to an active call before the callee answers. After callee answers, caller may still hear ringtone tone. | None. Should rarely occur. |
| ADR-6989 | [Banner alert notifications] User is not able to respond to an alert from the notification if it's received while the notification drawer is expanded. | Open the app to respond or close and reopen the notification drawer. |
| ADR-6970 | Text message tone will continue to play even when receiving a new notification, logging out, or interacting with the original text message. | Only is impactful for lengthy tones. |
| ADR-6962 | [Banner alert notifications] If a user taps the alert banner while the voalte lock screen is displayed, the user is not taken to alert history after unlocking the device. | Manually navigate to the alert history. |
| ADR-6951 | The application crashes if going back from a chat conversation after selecting an option on the microphone permission prompt. | Most MDMs should be able to accept permissions remotely. Ensure that your MDM is set up to do this. |
| ADR-6926 | [Nougat and lower] Tapping the green bar to return to a call while transferring the call through the Directory and then tapping it again to return to the application will cause the navigation bar to disappear (and tapping on a user does not transfer). | Complete the transfer before tapping to use the application while on a call. |
| ADR-6886 | The call ends prematurely when completing an attended transfer while the other party has lost connectivity. | Force close the app. |
| ADR-6883 | Missed Call tone is played instead of Reminder tone when receiving Missed Call Reminders. | None. |
| ADR-6877 | "Something went wrong. Please try again" error is prompted when the User tries to mute a conversation with no text message sent or received yet. | Mute the conversation after one message has been sent, or received. |
| ADR-6836 | App crashes for a user when receiving a message from another user while regaining network connectivity while inside a conversation with the other user while the app is backgrounded. | Relaunch application. |
| ADR-6835 | Text message notifications are incorrectly dismissed when placing the app in background, locking the device's screen or swiping to text another user. | None. |
| ADR-6825 | The role extension is still displayed on role profile for the observer when Voalte Messenger user enables calls. | Navigate away from the role profile and access it again. The role extension will (correctly) not be displayed there any more. |
| ADR-6821 | Device plays a tone one more time than the value set for "reconnect_failure_tone_repeats" parameter. | None. |
| ADR-6814 | If a user goes to the Favorites screen, performs a search, and then adds or removes a favorite from the results, he or she may then see all of his or her favorites as a search result (or search results will clear). | Cancel the search and start over to see normal results or start a search from the directory. |
| ADR-6791 | Using Recent Apps while in Forgot PIN / Set PIN / Change PIN screens places the application in the background, after successfully setting/changing the PIN. | Manually resume the application via Recent Apps or via app's icon. |
| ADR-6765 | Custom Lock Screen is not displayed and user might be asked to input PIN twice if locking device's screen while app is force closed (or app re-launches itself while device is locked). | Manually unlock the device's lock screen and input PIN twice if it's required. |
| ADR-6763 | The incorrect loading message is displayed if launching the app without internet connectivity, tapping the back button, and then opening the application again. | None. The app should connect normally once a connection is established. |
| ADR-6746 | [SSO] The User will not be able to set a PIN (if first logging in) or change the PIN if a wrong account is selected after the PIN fields were filled. | Force quit and relaunch the app. |
| ADR-6743 | The PIN screen is requested the second time a notification is accessed while in Edit Shift. | Complete the Edit Shift before accessing notifications. |
| ADR-6708 | App crashes when tapping the Text button from another user's Profile, after sending them a new ad-hoc message | This does not occur if more than one message is sent to the user before accessing their profile, or if the profile is accessed from the directory instead of the conversation view. |
| ADR-6705 | App does not return an error message when receiving an Alarm with a Voice Interapp URI containing an incorrect username. | None. |
| ADR-6701 | Unable to add/remove users to/from Favorites, after previously trying to favorite a deactivated user | Force close and relaunch the application. |
| ADR-6700 | User might still see the In-Call screen (call not properly end) if the other party ended the call while in Call Rescue. | Manually end the call on User A's side. |
| ADR-6690 | [Banner alert style] Break out of multi select mode pop-up is displayed when receiving an alarm containing a voice inter-app URI with the force parameter. | None. |
| ADR-6689 | [Banner Alert Style] User is not prompted to break out of multi select mode when receiving an alert containing a voice inter-app URI link without the force parameter. | None. |
| ADR-6683 | Hold button stops working after a server restart that occurs during the call. | End the held call, and manually call back the previously held contact. |
| ADR-6682 | User is displayed as not callable, when swiping left on a role entry of a user logged into Voalte Messenger with Role Extension and Role DID | Continue with calling the user as normal; uncallable status is incorrectly displayed in this scenario. |
| ADR-6681 | The cursor is placed before the search string when performing a Search by tapping a Search Interapp URI | Manually place the cursor at the end of the search string. |
| ADR-6674 | "Refreshed SSO session with different account" pop-up is received the first time a wrong account is used when changing the PIN | The intended error message is that the incorrect SSO account was chosen while changing the PIN. Make sure to select the correct SSO account when changing the PIN code. |
| ADR-6673 | User is taken inside the app instead of Transfer Menu, after inputting the valid PIN during a call received, while on PIN screen. | Manually transfer the call once taken inside the application, after PIN unlock. |
| ADR-6658 | Overall limit banner displays 0, instead of the current number of assignments when limit is reached in Role Selection | Tap Continue to proceed to the next step, then go back to Role Selection. |
| ADR-6650 | The Department name is not displayed on the Floating Alert, if the calling/texting user does not have a Home Unit set. | Ensure all users set a home unit prior to placing a call/sending a text message. |
| ADR-6648 | The camera is not dismissed after the photo is selected, if the User had to respond to the camera permission dialog first | Cancel the camera via the X option. |
| ADR-6638 | After receiving a new message and selecting the notification while in Group Message mode, tapping 'Continue' on the Break Out of Multi Select Mode pop-up will not redirect the user to the appropriate conversation. | Manually navigate to the appropriate conversation. |
| ADR-6626 | The Transfer menu is not initially opened when tapping Transfer, after the person getting Attended Transfer ended the call. | Tap Transfer more than once to open the Transfer menu, in this scenario. |
| ADR-6624 | [Banner alert style] The alarm history does not scroll to the most recent alarm when tapping on an alarm notification after scrolling down on the alarm history tab. | Scroll to the top to see the most recent alarm. |
| ADR-6623 | Denying the Location Permission does not trigger a new location permission pop-up when the user enters the Call Metrics view. | Accept the Location Permission when the app is first installed. |
| ADR-6622 | The application plays the failure tone more than the value set in the reconnect_failure_tone_repeats parameter | Set the number of reconnect failure tones in Voalte Admin to be one less than the desired amount. |
| ADR-6611 | Favorite units appear as ghost records, and Server Operation Failure message is shown, after a unit is deleted via Voalte Admin | Force close and restart the app to clear the ghost entries. |
| ADR-6600 | Application crashes when tapping the Forgot PIN button, after successfully changing the PIN. | This issue only occurs when tapping Forgot PIN for the first time after successfully changing the PIN. Tapping Forgot PIN again after restarting the application will work as expect. |
| ADR-6599 | User remains stuck on the Login Screen, if the device loses connectivity between initiating Single Sign-On and reaching the Shift Assignment screen | Force close the application and re-launch it. |
| ADR-6597 | Group message compose pop-up triggered in locations with more than 500 users is not dismissed by various Inter-app actions which take the user to other views (and app may crash). | Dismiss pop-up. |
| ADR-6582 | The user will see "Server Operation Failure" when favoriting a user if he or she has previously tried to favorite a deactivated user. | User is still correctly favorited. Force close and relaunch the application to stop the pop up from displaying for future users that are favorited. |
| ADR-6579 | Call Records that were deleted while in Call History Modal View will appear again when Modal View is cancelled. | Force close and relaunch the application. |
| ADR-6575 | User is placed in Login Screen after Force Closing the app while in Shift Assignment. | Force close and relaunch application, or wait for the application to automatically relaunch. |
| ADR-6567 | Breaking out of Multi Select Mode pop-up overlaps the Group Messaging pop-up when tapping on the View Button on the Floating Alert triggered by a missed call/text. | Tap Cancel on the Floating Alert, then foreground the app via the home screen icon (the Group Messaging pop-up will be dismissed and only the breaking out of Multi Select Mode pop-up will be displayed). |
| ADR-6562 | A loading spinner is displayed indefinitely when accessing a building that does not have any units. | Ensure that every building has at least one unit. |
| ADR-6503 | Action sheet (from Patients inter-app or from Group Message bulk select) is still displayed after tapping on an inter-app link that redirects the user to a different screen. | Dismiss the action sheet by tapping Cancel or by swiping it down. |
| ADR-6501 | The list of third party actions is displayed twice when tapping rapidly on the patient information. | None. |
| ADR-6500 | The application crashes when receiving a call then a message, while having text and missed call floating alert, from the same user when the application is in background. | Avoid tapping the Cancel button on the floating alert. |
| ADR-6457 | Tapping the red dot to trigger the 'Clear' button (in Conversation History) does not work for all conversations. | Swipe across the entry or go into the conversation to clear it. |
| ADR-6450 | The location selection is displayed again if the user selects the option 'Don't bump. Continue as' and has at least two unit based roles. | Tap Continue to proceed with shift selection. |
| ADR-6359 | Empty Call Records might be displayed when tapping multiple times on the Load More button from Call History. | Force close and relaunch the application. |
| ADR-6354 | The call record is displayed twice when calling a Voalte Me user a second time after a force close. | Force close and relaunch application. |
| ADR-6344 | Numbers (not equal to 7 or 10 digits in length) will not format properly in an alarm if the first three numbers are separated by a hyphen or space. | None. |
| ADR-6249 | [Banner alert style] Alarm ringtone keeps playing after the alarm notification was swiped up (hidden) or down (expanded). | None. |
| ADR-6175 | User cannot re-log into the application and a misleading error message is displayed when user is disconnected due to "Unexpected Error". | Force close and re-launch application. |
| ADR-6143 | [Rare observance] The application may crash after a server restart. | Relaunch application. |
| ADR-6142 | A user may have to enter a PIN twice if logged in during an IRIS restart. | None. |
| ADR-6113 | The overall limit warning is still displayed (Units and Rooms are still counted) even though user deselected the unit-based roles and selected a hospital-based role. | Deselect the units and rooms prior to changing the role selected. |
| ADR-6112 | User may rarely see "Already logged in" pop up after regaining VDS connectivity. | Dismiss pop up. |
| ADR-6087 | If a user taps Continue during shift selection when VDS connectivity is lost, the application may crash. | Relaunch application. |
| ADR-6085 | The user might remain stuck in shift overview if tapping the Done button after losing VDS connectivity. | Force close and re-launch the application. |
| ADR-6046 | [TC51] Application crashes when a user is logged out of Voalte while the application is in the background. | Relaunch application (application will also relaunch itself). |
| ADR-6042 | Unknown error is displayed when a user attempts to mute a conversation after that feature has been turned off. | This can only happen if the Mute Conversation feature has been turned off, and only on clients that have not yet received the updated setting through autoconfig. Once users force quit or log off and back on they will get the updated setting. |
| ADR-6036 | Default role appears incorrectly selected after the app is background when no role is selected. | Re-select the desired role. |
| ADR-6026 | Application crashes when logging in on another device while a floating alert is present. | Relaunch application or wait for application to launch itself. |
| ADR-6005 | Outgoing call might remain in ringing state (both parties can hear each other). | None. This is a rare observance. |
| ADR-5970 | The Delete button from Favorites does not work properly when perform a long press. | Tap the Delete button. |
| ADR-5966 | Active events is not displayed after ending a call made from a MCR alarm response. | Tap on Alarm history to view other active alarms. |
| ADR-5954 | User is stuck in shift selection if multiple users bump the user out of exclusive role prior to completing shift assignment. | Force close and re-launch application. |
| ADR-5939 | If 10 recipients are selected in Group Message mode and a model screen appears and then is dismissed, a pop up will appear multiple times saying "You have reached the max allowed number of 10 recipients". | None. |
| ADR-5933 | Tapping on a Search Interapp URI while having an open search displaying results from a single category will crash the application. | Re-launch application. |
| ADR-5919 | Scroll position is not reset when searching for users in the To field of a new message. | Manually scroll to the correct place. |
| ADR-5911 | If a patient is transferred while actively searching for that patient, the patient may appear in the original location. | Force close and relaunch the application. |
| ADR-5910 | If a patient is accessed from search and then discharged while the result is still is shown and then selected, the application may crash or show corrupt data. | Force close and relaunch the application. |
| ADR-5888 | The application crashes when swiping to text yourself in a Team view. | Relaunch application. The user should not be able to swipe to text himself or herself. |
| ADR-5858 | The application will crash if a user repeatedly taps Load More in Call History and then accidentally taps a call record that was where Load More previously was. | Relaunch application. |
| ADR-5811 | Users deleted from Favorites are selected as group message recipients when perform a Select All without exiting the Favorites screen after the deletion. | Exit the Favorites screen and then access it again after deleting the user. |
| ADR-5758 | [Marshmallow] Device buttons like Home and Back are active in alarm and call screens | None. |
| ADR-5485 | In a multiple call scenario, the user cannot take the call off of hold until the participant who lost the connectivity regains it. | None. |
| ADR-5361 | Reminders and flashing indicators do not trigger when the user receives an event while in native lock screen. | None, Most users do not see native lock screen. |
| ADR-5328 | The flashing indicators are not triggered for events received when the application is placed in background with the phone screen unlocked. | None. |
| ADR-5264 | Group messaging mode is still active after successfully sending a group message if the user navigates away from the group conversation chat box using any notification, alarm, interapp or call transfer. | None. |
| ADR-5060 | If a username is changed while the user is logged in, the user will get kicked out of the application. | Log the user out before changing the username. |
| ADR-5055 | Reminders tone interrupts alarm tone if reminder plays while alarm tone is playing. | None. |
| ADR-5000 | Rooms and Patient assignments are not updated dynamically on User or Role profiles. | Close and reopen the profile. |
| ADR-4898 | "There are no users in this location" or "List is too long" screens are displayed immediately after search results if the list is not scrollable. | None. |
| ADR-4885 | Tapping on the rightmost edge of the text priority button will send the message and not mark it as priority. | Tap on the middle of the text priority button. |
| ADR-4799 | Blind transfer displays incorrect caller ID if an attended transfer was completed prior to blind transfer for PSTN/PBX to Voalte calls. | None. |
| ADR-4701 | A unit or team is marked/unmarked as a favorite when swiping and tapping on the other side of the unit or team. | No workarounds available. |
| ADR-4679 | User may be able to favorite a department when accessed from search in certain scenarios. | None. The department does not actually add to their Favorites list. |
| ADR-4543 | "View by" selection is retained on the device after the user logged out. | Switch to whatever "View by" selection you want after logging in. |
| ADR-4513 | Active events screen is displayed again when opening the app via recent apps after dismissing or responding to the alarm. | Open the application via the app icon. |
| ADR-4501 | List may automatically scroll when switching the view option (names, roles, or rooms). | Manually scroll to the top or desired location. |
| ADR-4479 | Reminders and flashing indicators may be cancelled when reaching the PIN screen. | None. |
| ADR-4140 | The Load More button is displayed in role collapsed cell search results even if there are no more results to be loaded. | None. This only happens when you have selected more Teams in Self Assignment than the system is configured to return in directory searches. |
| ADR-4103 | Active events, lock screen and incoming call screen are displayed with a delay in the first seconds after placing the app in background. | None. |
| ADR-3971 | Might receive an Application Not Responding (ANR) when sending a Group Message to ~1300 users. | None. |
| ADR-3871 | During shift selection, manual deselection of all teams does not trigger default "No Teams" | None. |
| ADR-3813 | 'Receive timed out on local sequence number' is received multiple times after the app recovers from Wi-Fi drop. | None. The app reconnects and recovers without user action. |
| ADR-3532 | App crashes if sip 409 is received during call setup. | None. |
| ADR-3509 | Display name of users in a large Group Profile are not initially presented (until fully loaded) - May remain stuck in this state if you open an 'empty' profile after a force close. | This only happens when scrolling through large Group Profiles (~200+ members) very quickly. Scrolling at a moderate pace and allowing names to load will prevent this issue. |
| ADR-3497 | User having a hospital-based role is displayed, in the Admin assigned Home Unit, after he or she logs out. | None. This only happens about 50% of the time, and they are only shown in the Offline section. |
| ADR-3479 | If a message is received while in Chat History the drawer notification is not automatically dismissed and persists even after clearing all messages. | Move away from Chat History then access it again to clear the notifications. |
| ADR-3435 | User is displayed as not callable when swiping on him/her while viewing by roles or name inside a team. | The call still goes through; this is cosmetic only. |
| ADR-2778 | The incoming call screen remains displayed if an alarm is received and the Active Events screen is dismissed after the call ends. | Sliding to Answer or Decline will close the Incoming Call screen. |
| ADR-2557 | Exceeding 100 Active Alarms might cause the server to not send the first alarms that were received after a force close and restart. | This only happens if you force close the application after having 100 active alarms. Each new alarm received after that will replace the oldest alarm. |
